Riipen Service Assessment

Closed
Main contact
Riipen
Vancouver, British Columbia, Canada
Matthew Kwan
Client Success Manager
(2)
Project
Academic experience
40 hours of work total
Learner
Anywhere
Intermediate level

Project scope

Categories
Market research
Skills
communication
Details

At Riipen, we are constantly striving to listen to our customers and steer our tech-enabled service in the right direction. I would like students to sign on as an industry (company) user on Riipen to conduct an assessment of both the technological user flow of our platform, as well as provide insights into how our customer success and support services could we improved.

We envision this project to include, but not be limited to:

  • An analysis of any discrepancies between our sales pitch and the post-sales journey.
  • An assessment of our platform from a simple usability standpoint (we're conscientious that students don't come from an UX background).
  • An assessment of the support provided by our staff.

Some of the other areas listed on this course page don't fit quite as much- we're not looking to ensure employee integrity or motivate them by knowing that mystery shoppers will visit. In fact, this project is fully transparent to the team. Rather, I'd like to focus on having an unbiased insight from an outside perspective. The only perceived difficult is that students will have to put themselves in the shoes of a business, and not a consumer.

Deliverables
No deliverables exist for this project.

About the company

Company
Vancouver, British Columbia, Canada
51 - 200 employees
Education

Riipen’s project-based learning platform leverages thousands of business and nonprofit partnerships to help higher education easily implement and scale projects that enhance learner employability.