As a startup, we have been learning and changing a lot. However, our processes never have a chance to catch up. As such, we're often developing new processes on the fly.

Last year, we introduced a new payment model for companies. In this model, companies purchase a subscription and then get access to the platform. After a few very confusing weeks, we managed to iron out our process for invoicing companies. Most invoicing is now done online through our online platform and Stripe payments.

However, now that the year is starting to end, a lot of subscriptions are up for renewal. We've managed to create a basic process for handling renewals, but it's not the greatest.

With an emphasis on the renewal invoicing process, we'd like help on improving our invoicing process at Riipen or establishing a new one that would be better.

This project would help answer these questions and challenges:

• What would be the best process to handle renewal invoicing?
• What would be the best way to handle refunds?
• How do we handle payments not done online (i.e. the company pays with a cheque) and implications of this for renewals?
• Is there anything we're missing with our payments system (i.e. internal risks, compliance, other business processes) that could affect our growth as a company?
• If there is time available, we'd also like our invoicing process analyzed to make sure it works well.