Students use engineering approaches to get to the root of your performance gap. They start by working with you to first identify the problem before entertaining solutions. To do so, they use a well-established framework for isolating and identify the underlying reasons for performance gaps to come up with the right questions to ask.

Only after they have sufficient confidence that they have identified the culprit will they propose solutions for you to consider.

Examples of Performance Gaps Addressed:

· Manufactured goods: improving quality-control pass rates from 60% to 90%

· Food Service: reducing error rates in order fulfillment from 25% to 5%.

· Services Coordinator: determining how to improve match rates between customers and providers from 68% to 95%

· Automotive Service: diagnosing why one team was half as productive as another team on the same recall replacement task

· Call Center: investigating how to increase operators’ average calls per day from 44 to 60.