- Provided personalized support to a diverse group of students, ensuring a welcoming and professional experience.
- Welcomed and assisted students in a professional manner, showcasing strong customer service and communication skills.
- Delivered clear communication and assistance to students and faculty, ensuring their needs were met efficiently.
- Conducted evaluations of student progress, identifying challenges and providing actionable solutions—demonstrating strong problem-solving and decision-making skills required for handling guest inquiries.
- Maintained detailed records of mentee progress, showing organizational skills necessary for managing appointments and clerical duties.
- Collected and analyzed feedback to improve program effectiveness, demonstrating adaptability and commitment to enhancing guest services.
- Managed multiple responsibilities effectively, balancing mentorship, clerical tasks, and problem-solving in a fast-paced environment— demonstrating flexibility for all shifts, including weekends and holidays.
- Worked with diverse individuals, maintaining a positive and professional demeanor even in high-pressure situations, showcasing composure under stress and a friendly, outgoing demeanor.
- Coordinated virtual educational programs and conducted research to support program development.
- Aligned work with the mission, vision, values, and goals of the organization.
- Facilitated email communication and collaboration during team meetings.