• Assisted 1000s of students, faculty, and staff by resolving diverse technology-related issues resulting in streamlining
academic experiences, and improved operational efficiency.
• Authored, revised, and refined over a dozen procedure documentation pages in SharePoint, enhancing procedural
clarity and reducing service resolution times.
• Collaborated with various departments to efficiently address and resolve technology-related issues.
• Mentored co-op students by allowing them to shadow my work, providing guidance on best practices, and
teaching them how to perform tasks accurately and efficiently.

• Guided 100s of clients to destinations, opened rooms, and offered various other services, ensuring a welcoming and
positive experience that reflects well on the UVSS.
• Consistently went above and beyond by dedicating additional hours after shifts to assist clients and supervisors
with urgent needs leading to improved reliability and positivity in the Student Union Building.
• Provided technical support for events, including setting up and troubleshooting projectors, microphones, and AV
equipment, while also assisting student clubs with their technology requirements to ensure seamless operations.

Contains summaries of projects, competitions and research I did. The projects also have repos linked to them.